SMALL. PRINT

PERSONAL TRAINING SERVICES

1. BESPOKE. & BESPOKE. PLUS+ MEMBERSHIP

1.1. All clients must commit to a minimum membership duration of two (2) months.
1.2. Memberships are paid on a monthly basis, with payments due at the start of each billing cycle.
1.3. Payments must be received promptly. Failure to do so may result in cancellation of the membership.

2. PAYMENTS & REFUNDS

2.1. All payments are final, non-refundable and non-transferable.
2.2. Clients are responsible for ensuring payments are made in a timely manner.
2.3. Under UK law, consumers have the right to a 14-day cooling-off period for online or remote contracts, but as these services are ongoing and tailored, no refunds will be provided once services have commenced.

3. CANCELLATION & PAUSING MEMBERSHIP

3.1. Cancellation or pausing of membership requires a minimum of one (1) week's notice in writing.
3.2. Pausing membership is limited to a maximum of one (1) month.
3.3. If a client pauses their membership, any credit paid for the paused period will be forfeited if the pause duration exceeds one (1) month.

4. RESCHEDULING SESSIONS

4.1. Clients must give a minimum of 24 hours' notice to reschedule a session due to illness or any other reasons.
4.2. Failure to provide adequate notice will result in the session being forfeited.
4.3. When adequate notice is given, the trainer will do their best to accommodate rescheduling to an alternative time by mutual agreement.
4.4. Rescheduled sessions must fall within the client's original membership period.
- For example: If a client's membership month runs from 6th March to 5th April, a session that was due to take place on 16th March could be rescheduled for any time up until 5th April.
4.5. A session can only be moved once. The same session can not be moved multiple times and it must be forfeited if the rescheduled date and/or time can not be attended for any reason.

5. HOLIDAY & ABSENCES

5.1. The trainer will make every effort to reschedule sessions around scheduled holidays.
5.2. Clients will retain access to the trainer's app during the holiday period, within their membership dates.
5.3. If the trainer's holiday falls toward the end of the month, exceptions may be made to reschedule sessions outside of the membership period due to calendar constraints.

6. BEHAVIOUR & CONDUCT

6.1. Participants are expected to behave respectfully towards the trainer.

6.2. The trainer reserves the right to refuse participation or remove anyone whose behaviour is deemed disruptive or unsafe.

7. PHOTOGRAPHY & RECORDING
7.1. Participants acknowledge that photography, video, or audio recording may occur during sessions or events unless explicitly prohibited.

7.2. Participants consent to their images or recordings being used for promotional purposes unless they notify the trainer otherwise.

8. HEALTH & SAFETY
8.1. Participants are responsible for their own health and wellbeing and must inform the trainer of any medical conditions or injuries that may affect their participation prior to each session.

8.2. Participants must follow the trainer’s guidance on safety and proper technique.

8.3. The trainer reserves the right to refuse participation to anyone deemed unfit or at risk for health reasons. In this instance, the session will be forfeited and not move to an alternative date or time.

9. LIABILITY & ASSUMPTION OF RISK
9.1. Participants acknowledge that exercise and related activities involve physical movement that may carry risks, including but not limited to muscular strain, injury, or other health issues. Clients undertake sessions at their own risk and confirm they are in suitable health to participate.

9.2. Participants agree to hold the trainer harmless from any injury, loss, or damage resulting from their participation.

9.3. It is recommended that participants consult with their healthcare provider before participating, especially if they have pre-existing medical conditions or concerns.

9.4. The trainer shall not be liable for any injury, loss, or damage that occurs during participation, to the maximum extent permitted by UK law.

YOGA CLASSES, WORKSHOPS & POP-UP EVENTS

1. BOOKING & PAYMENT
1.1. All bookings for yoga classes, pop-up events, and workshops are subject to availability.

1.2. Full payment must be received at the time of booking.

1.3. All bookings are non-refundable and non-transferable. Once paid, no refunds or credits will be issued, and bookings cannot be transferred to another person or session.

2. CANCELLATION & REFUNDS
2.1. Due to the nature of these events, all bookings are final.

2.2. No refunds or credits will be provided for cancellations or no-shows.

3. HEALTH & SAFETY
3.1. Participants are responsible for their own health and wellbeing and must inform the instructor of any medical conditions or injuries that may affect their participation prior to the session.

3.2. Participants must follow the instructor’s guidance on safety and proper practice.

3.3. The instructor reserves the right to refuse participation to anyone deemed unfit or at risk for health reasons.

4. LIABILITY & ASSUMPTION OF RISK
4.1. Participants acknowledge that yoga and related activities involve physical movement that may carry risks, including but not limited to muscular strain, injury, or other health issues.

4.2. Participants undertake all activities at their own risk and agree to hold the instructor harmless from any injury, loss, or damage resulting from their participation.

4.3. It is recommended that participants consult with their healthcare provider before participating, especially if they have pre-existing medical conditions or concerns.

4.4. The instructor shall not be liable for any injury, loss, or damage that occurs during participation, to the maximum extent permitted by UK law.

5. BEHAVIOUR & CONDUCT

5.1. Participants are expected to behave respectfully towards the instructor and other attendees.

5.2. The instructor reserves the right to refuse participation or remove anyone whose behaviour is deemed disruptive or unsafe.

6. PHOTOGRAPHY & RECORDING
6.1. Participants acknowledge that photography, video, or audio recording may occur during sessions or events unless explicitly prohibited.

6.2. Participants consent to their images or recordings being used for promotional purposes unless they notify the instructor otherwise.

7. CHANGES TO SCHEDULE
7.1. The instructor reserves the right to amend the schedule, location, or format of classes, events, or workshops with prior notice.

7.2. In the unlikely event of cancellation by the instructor, alternative arrangements or refunds will be provided at the instructor’s discretion.

eGIFT CARDS & VOUCHERS

Gift vouchers and eGift Cards issued by Fit. by Ria can not be exchanged for money and must be used by the expiry date shown on the voucher. After this time the voucher and/or gift card is no longer redeemable.

TESTIMONIALS

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

1. Testimonials that appear on this site and on my social media channels are real accounts from clients that have been received via text, message, email, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used my products and/or services in some way. Please bare in mind that they are accounts of individual results, and results do vary. I do not claim that they are typical results and the testimonials are not necessarily representative of all of those who will use our products and/or services.

2. The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant.

3. The testimonials are never intended to make claims that my products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

Your privacy is important to me. I will only use the personal information you provide to me to enable me to provide the services that I offer or to inform you about similar services which I provide unless you tell me that you do not want to receive this information. I will not pass your personal details to third parties without your express permission unless required by law to do so. I do not store any of your financial details (credit or debit card numbers). I may have included links to other websites and services on this site for your use and reference. I am not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from my own. The contents of this statement may be altered at any time at my discretion.

DISCLAIMER & LIMITATION OF LIABILITY

1. Fit. by Ria makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

2. All the materials on this site are provided 'as is' without any express or implied warranty of any kind, including warranties of merchantability, non infringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

GENERAL CONDITIONS

All bookings are subject to availability. The trainer reserves the right to amend these terms and conditions at any time, with notice given to clients.

GOVERNING LAW & JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.